The mission of UMass Memorial Medical Center is to improve the health of the people of Central New England through excellence in clinical care, service, teaching and research. Our vision is to be one of the top 10 academic medical centers in the United States.
Our Medical Center provides leadership and innovation in seamless health care delivery, education and research, all of which are designed to provide exceptional value to our patients.
Our values provide the context for our work:
- Excelling at patient-centered care
- Acting with integrity
- Respecting one another
- Contributing to the community
- Improving through teamwork and systems thinking
- Embracing accountability
A key strategic goal of our organization is to provide the highest
quality, patient-centered care and service excellence.
The goal consists
of six domains from the Institute of Medicine including:
- Pursue patient-centered care
- Pursue safe care
- Pursue effective and timely care
- Pursue equitable care
- Pursue efficient care