How to Contact UMass Memorial Medical Center
Thank you for your interest in UMass Memorial Medical Center. If you have questions, comments or concerns, please e-mail or contact us by mail or telephone using the information provided below. Note: Contacts below apply to UMass Memorial Medical Center; link here to contact one of our other hospitals.
Call Us
Online Telephone Directory (list of department numbers) Connecting to all departments - 508-334-1000
Appointments
Please do not use e-mail to schedule, reschedule or cancel an appointment. Contact your health care provider's office directly or call our main telephone number: 508-334-1000. We are happy to refer you to a UMass Memorial doctor.Call 800-431-5151. Registration information for previously scheduled appointment.
Billing Questions
E-mail or call 508-334-1840 or 800-225-8885.
Birth Certificates
Birth certificates are not issued by hospitals. The City of Worcester and local town halls issue certificates for births at UMass Memorial Medical Center. Learn more by visiting the City of Worcester web site and clicking on City Clerk, calling 508-799-1121 or contacting your local town hall.
Careers at the Medical Center
Online job listings. E-mail our Human Resources Department directly with all questions about jobs at our Medical Center, or call 508-334-5072.
Concerns about Care
To ensure personal attention, we encourage you to call our patient representatives (774-442-3701) if you have concerns about care. Alternately, because e-mail is not secure, we suggest writing us at Department of Patient Care Services, UMass Memorial Medical Center, 55 Lake Avenue North, Worcester, MA 01655. To ensure confidentiality of our communication back to you, UMass Memorial limits communication regarding patients to telephone and U.S. mail.
Directions/Parking/Valet Parking
Printable directions/maps.
Donations
E-mail or call 508-856-5520.
Financial Counseling
E-mail or call 508-334-1801 or 800-225-8885.
Find a Physician (online physician directory)
See the Online physician directory. For Personal assistance in selecting a UMass Memorial physician: e-mail or call 800-431-5151 (weekdays, 8 am to 5 pm).
General Inquiries
E-mail or call 508-334-1000 (Medical Center main number).
Media Inquiries
E-mail or call 508-856-2000.
Medical Advice - Information about Medical Conditions
We are unable to respond to e-mail asking for medical advice. The best resource for medical information is your health care provider. In an emergency, dial 911.
Medical Records
Medical record request information. Additional information: e-mail or call 508-334-5700.
University of Massachusetts Medical School
Call 508-856-8989 (connecting all departments). Web site.
Volunteering
About volunteering. Questions: e-mail or call 774-443-2558.
Web site
E-mail our web master with technical or web site related issues.